Submit a request

Your order ID

Insert the EAN/SKU code of the product (just numbers)

If you select "Yes" and it is still possible to stop your order, we will put your order on hold to prevent the shipping team from shipping it out before we make changes. If your order was already shipped out, our agents will inform you the changes are no longer possible.

For possible replacement shipments/shipping spare parts. Please fill in your name, surname, address, postcode, city, area (state), and country.

For possible replacement shipments/shipping spare parts

exact motherboard model (example: ASUS ROG Strix Z690-E Gaming)

Exact CPU model (example: Ryzen 5900X)

exact GPU model number (example: V382-001R-KR,.. or just like V382-XXXX-XX..)

exact PC case model (example: Lian Li 011D XL)

Detailed description of your request.

Did you buy the EK-Care Package for the product/order in question?

Please locate a small silver sticker on the product's outside packaging. If the QC number is not present, leave the field empty.

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