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  1. EKWB Support Center
  2. Order handling and returns

Order handling and returns

Have a question about your order? Do you need to return your product?

EK-Care Package

  • How do I buy the EK-Care Package?
  • How do I claim my EK-Care Package?
  • What is the EK-Care Package?
  • What should I know before buying the EK-Care Package?

Orders

  • Can I order a spare part for my product?
  • Why do I need to validate my company's tax ID (EU VAT ID) for an order that I placed with my company's billing information?
  • Can I still proceed with my order, that I placed with my company's billing information if my company TAX ID is invalid and I can't get a new one?
  • Can I add an order that I placed as a guest under my account?
  • How do I link an existing order to my customer account?
  • How do I cancel my order?
See all 18 articles

Payments and pricing

  • How long does it take for an Amazon refund to be applied to my credit card?
  • Why can't I change the currency in the webshop?
  • Why am I being charged tax for shipping to Australia?
  • Why is the price of an item higher at the checkout?
  • Why was my payment rejected?
  • Why is my order undergoing a Payment Review?

Returns

  • How do I open an RMA?
  • QC Number Sticker - where to find it and why we need it
  • How do I reply to an RMA ticket?
  • Where can I check the warranty period for a product?
  • What voids the warranty of a product?
  • How do I open an RMA if I was logged into my account when I placed the order?
See all 14 articles
EKWB Support Center