EK-Care Package
Orders
- Can I order a spare part for my product?
- Why do I need to validate my company's tax ID (EU VAT ID) for an order that I placed with my company's billing information?
- Can I still proceed with my order, that I placed with my company's billing information if my company TAX ID is invalid and I can't get a new one?
- Can I add an order that I placed as a guest under my account?
- How do I link an existing order to my customer account?
- How do I cancel my order?
Payments and pricing
- How long does it take for an Amazon refund to be applied to my credit card?
- Why can't I change the currency in the webshop?
- Why am I being charged tax for shipping to Australia?
- Why is the price of an item higher at the checkout?
- Why was my payment rejected?
- Why is my order undergoing a Payment Review?
Returns
- How do I open an RMA?
- How do I reply to an RMA ticket?
- Where can I check the warranty period for a product?
- What voids the warranty of a product?
- How do I open an RMA if I was logged into my account when I placed the order?
- How do I open an RMA if I checked out my order as a guest?