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  1. EKWB Support Center
  2. Shipping and delivery

Shipping and delivery

Want to know more about the shipping, delivery, and customs? Are you having trouble with your delivery?

General questions about shipping and delivery

  • Do I have to sign for my shipment when the courier delivers it?
  • Will I have to pay import fees for my order?
  • Are you still shipping/delivering to Russia?
  • Shipping costs for spare parts
  • How can I add additional delivery instructions for my order?
  • Will I have to pay import fees to the UK?
See all 8 articles

Delivery issues

  • What should I do if my shipment arrived damaged?
  • What should I do when my package gets lost or stolen?
  • What should I do if I did not receive all the ordered products?
  • What should I do if DPD loses my shipment?
EKWB Support Center