This article explains the EK-Care Package service and how to use it for your orders via the EK webshop.
What is EK-Care Package?
EK-Care Package is a new EK post-sales service that ensures your RMA is processed faster and prioritized every step of the way. The service provides quick resolutions for incorrect delivery claims, defects liability, and warranty claims for orders that include this option.
If you're having problems with your EK product, EK will also initiate product replacements simultaneously with troubleshooting. All this allows for faster RMA and a shorter time frame for getting a new product, minimizing your downtime.
If you're having problems with your delivery (lost or damaged shipments, missing products in your shipment, etc.), and we cannot resolve the issue remotely, EK will initiate a replacement shipment within 7 days.
To get more information about the EK-Care Package, visit the following related resources:
- Terms of Sale (check under RMA)
- How do I buy the EK-Care Package?
- What should I know before buying the EK-Care Package?
- How do I claim my EK-Care Package?
- How do I open an RMA?