Typically, couriers require the consignee to sign that the courier handed over the package to the right person, protecting them and you as a customer. Still, with most couriers, you can reach out to the courier and ask them to remove the mandatory delivery signature for your order.
As you need your reference tracking number (AWB) when contacting the courier, you'll have to wait until you receive a shipment confirmation email with your tracking number. We advise you to have the tracking ID on hand when you reach out to the courier.
Useful information to consider
Usually, couriers do not accept liability if your shipment is stolen or delivered to the wrong location. Similarly, should you decide to go forward with the removal and your order is either stolen or delivered to the wrong place, EK will not be able to cover any of the costs resulting from it. That is why we do not recommend requesting the removal of the delivery signature.
In this article, we list details for the following couriers:
DHL's On-Demand Delivery offers multiple options to receive your shipment at your convenience. One of them is the "Signature Release" option. The signature release allows DHL's courier to leave the parcel at an agreed-upon area. During the COVID-19 period, this option has also temporarily become the standard for our couriers to practice contactless delivery. The consignee doesn't need to sign the shipment was delivered on the courier's scanner or interact with DHL's staff. Check other On-Demand Delivery options and choose the one that suits you best.
Unfortunately, DPD will always require a signature on delivery from you. However, you can contact their local customer service or use their myDPD app to provide additional instructions for your delivery. You can also redirect your shipment to a safe place, a parcel shop of your choice, or change the day or address of delivery.
DPD typically sends an email or a message with the parcel number before the delivery. In case of a failed delivery, and if your parcel is at the delivery center, you can arrange for a new delivery using their myDPD app or reaching out to their customer service.
To release the mandatory signature, reach out to a UPS customer center. You can also ask their customer service to leave your package at a UPS location, such as The UPS Store or a UPS Access Point location. Keep in mind that transportation fees may apply depending on the final destination.
Typically, local Post couriers request a signature upon delivery. This can vary depending on your location, so we recommend reaching out to your local post office for more details.