How can I add additional delivery instructions for my order?

This article explains how to add additional delivery instructions to your order to ensure your shipment is delivered smoothly.

How do I add additional delivery instructions for my order?

There are several ways to input additional delivery instructions for your order, including:

• Reaching out to the courier
• Adding instructions via the courier software/apps
• Add instructions within the second line of the address on the EK webshop

Let’s tackle all these options individually.

Reaching out to the courier

The best way to specify additional delivery instructions for your order is to wait until you’ve received our shipment confirmation email that includes your shipment tracking number. Once you have the tracking number, reach out to your local courier office (depending on the courier you chose for your order), and ask them to input additional instructions for your shipment within their system. The courier’s customer service representative will ask about the tracking number to identify the shipment, so make sure you have it on hand.

Adding instructions via the courier software/apps

Some couriers also offer an option to change your delivery details via their apps or online platforms, so there’s no need to contact them directly over the phone or by email. Unfortunately, the International Post does not offer this service.

Add instructions within the second line of the address on the EK webshop

The simplest option for adding short instructions is to add them during the final checkout phase in our webshop before you finalize your order. Simply add them in the address field titled “Street Address 2,” as shown below, and these short instructions will be displayed on the shipping label. Keep in mind, this option is only suitable for short text, so if the instructions are too long, they will not fit the courier’s shipment label.