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Why is my order undergoing a Payment Review?

Comments

2 comments

  • Justin Coffey

    Where do we notify for the refunded amount?

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  • Klemen

    Dear Justin,

    thank you for contacting us. 

    Once you see the refunded amount, please open a Shipping & Orders support request on our website: https://www.ekwb.com/create-a-support-ticket/ and notify us how much was refunded to your Credit card. 

    If you correctly informed us about the refunded amount, we will then immediately send your order to processing. 

    I hope this helps! 

    0

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