Didn't receive the ordered products

This article explains what you should do if you don’t receive all the products you ordered from the EK webshop.

What should I do if I did not receive all the ordered products?

If your order came in and you realized that items are missing, the first thing to do is check if your package has arrived damaged or open.

Two possible scenarios can ensue after that:

• If there are visible signs of improper package handling, follow the steps described in the following article: What should I do if my shipment arrived damaged?
• If your package arrived intact, open an RMA and describe your situation in detail.