Why didn't I receive an order confirmation e-mail?
If you have placed an order and haven't received a confirmation e-mail, your e-mail service provider is generally the issue. Unfortunately, our order processing system does not have the functionality to allow us to change the e-mail address in your order after you've placed it. That said, we cannot resend the confirmation e-mail to an e-mail different from the one on your original order.
No worries, you can still check if you've successfully placed your order:
Option 1: Logged in
If you were logged into your account when placing your order, the quickest way to check if you successfully placed your order is by following these steps:
- Log into your account.
- If your login were successful, you would see your order listed upon clicking "My Orders."
- If you do not see your current order number or any order numbers, that means your order has failed, and we didn't receive it.
If you are still unsure, don't hesitate to reach out to our Sales and Shipping Customer Service. If you already have an open request ticket, please allow us to review it and reply before you close it, as we will not be able to respond to it if the request is closed.
Option 2: Guest Checkout
If you used the guest checkout when placing your order, don't hesitate to contact Sales and Shipping Customer Service, and we will look into your order for you. If you already have an open request ticket, please allow us to review it and reply to it before you close it, as we will not be able to respond to it if the request is closed.
We recommend using one of the below domains to ensure you receive all of our e-mails. We've tested all of them, and all confirmation e-mails listed in our log came through.
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