How do I open an RMA if I checked out my order as a guest?
If you are having issues with your product and you weren't logged in when you placed our order, you have the following options:
1. Create an account with the same email you placed your guest order and follow the steps described in Opening an RMA: Logged in when placing the order.
2. If you have an account under a different email than the one on your order, follow these steps:
- Click on "Account" in the upper right corner.
- Click on "My Returns" in the upper left corner.
- Click on the "Open an RMA" button in the upper right corner. This action will open a new page.
- Create a New RMA by clicking on the icon "Can't find your order? Click here."
- On the next page, mark where you have purchased your EK product(s) and click "Proceed."
- Once the new page is open, fill out the data regarding your order and the item(s) you are returning. Please, include the invoice of your order and add a short description of the issue/your request. Once you have done that, click "Next."
- Please, confirm your request by clicking "Submit Request."
Our RMA team will contact you within 3 business days. You will be communicating with them via our RMA system. They will also guide you through the process and answer all your questions.
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