Product is incompatible - possible CLC error

When a product does not fit as expected or is incompatible, this could be the result of:

• Receiving a slightly different product than what was ordered, 
• Manufacturing tolerances or assembly faults, 
• EK Custom Loop Configurator (CLC) error, 
• Incorrect installation or choice of components, 
• Misleading information/advice 

The following suggestions might help you pinpoint the root cause:

• check if you received the correct product
• check where precisely are you running into a fitment issue
• If you didn’t use the CLC tool check if the products you selected are compatible with your gear
• check and install your products according to the instruction manual.

Please contact our support via this form if the problem still persists. Provide as much visual (clear pictures/video) documentation of the problem as possible. Please also provide the HWs and products list so that customer support could speed up the process of resolving your issue.