Claim refund from BitPay

How do I claim a refund from Bitpay?

If you've used BitPay as a payment method and requested order cancelation or amendment resulting in a refund, you will have to claim the refund in order for your funds to be sent back to your account. 

Once we issue a full/partial refund for your order, you will receive an email from BitPay to the email address you’ve submitted while placing your order, notifying you that a refund has been authorized. To claim your refund, you must use the same shopper ID you used while making the payment. 

Important note: Refund email links expire within 3 days, so please claim your refund within 3 days of receiving your email. 

Follow these steps to submit your refund information and submit the refund for processing by BitPay: 

1. Open the email and click Collect Refund. 

2. Enter your wallet address for your refund.

3. Wait for the refund to be sent to your refund address. This should take 1-2 business days, and you will receive the refund amount shown under AMOUNT TO BE REFUNDED

If you don't receive a refund within 10 business days of claiming it, please contact our support team.