EKWB Support Center
- Order handling and returns Have a question about your order? Do you need to return your product?
- Shipping and delivery Want to know more about the shipping, delivery, and customs? Are you having trouble with your delivery?
- Product questions Do you want to get technical? Do you have questions about maintenance, product availability or compatibility?
- Troubleshooting How-to articles for troubleshooting
- Promotions and partnerships Do you have a question about a promotion? Would you like to partner with EK?
- Other Do you have a question or problem with your account? Do you have a question about our customer service?
- How do I claim my EK-Care Package?
- What should I know before buying the EK-Care Package?
- How do I buy the EK-Care Package?
- What is the EK-Care Package?
- Can I order a spare part for my product?
- How do I open an RMA?
- Do I have to sign for my shipment when the courier delivers it?
- Will I have to pay import fees for my order?
- What should I do if my shipment arrived damaged?
- What should I do when my package gets lost or stolen?
- What should I do if I did not receive all the products I ordered?
- Can you make me a custom product?
- What size radiator do I need for my system?
- Is the product compatible with my hardware?
- Is there a way to obtain the product manual online?
- When and how should I get new LED strip(s) for my product?
- Water Block Cleaning Guide
- Why is my CPU is overheating?
- My EK-Loop Connect is returning the message, "A controller communication error was detected, please restart the application." What should I do?